*As of February 13, 2026, the Bank has discontinued the issuance of primary and supplementary Arca Credit cards. The card's fees and terms apply exclusively to currently active Arca Credit cards.
The required documents are:
the applicant’s (guarantor’s, pledgor’s) identity document,
a reference from workplace* and/or documents confirming income (as needed),
documents confirming ownership of the proposed collateral and photos (in the case of collateral-secured credit lines).
*The validity period of the documents at the time of submission must not exceed 15 days.
Depending on various circumstances, additional documents and information may be required.
Note: loan interest is calculated based on the nominal interest rate. The annual effective interest rate shows how much the use of the credit line will cost, provided that interest and other payments are made within the established time limits.
Learn more about the terms for the issuance and servicing of a credit line
Currency - AMD
Service fee - free of charge
Maximum credit line limit - up to AMD 30,000,000
Card validity period - 5 years
Interest rate for a non-revolving card credit line
Cash withdrawal from ATMs and POS terminals and card-to-card transfers - 0%
Issuance of an attached card - free of charge (maximum of 2 attached cards)
For non-resident individual customers, a one-time service fee of AMD 15,000 is charged upon opening the first bank account (current, card, or deposit), except in cases where the account is opened for the purpose of acquiring or subscribing to the Bank’s ordinary (common) shares.
Learn more about all tariffs for the issuance and servicing of ArCa Credit card
Learn more about the terms and conditions for the servicing of payment cards
Visit any branch of the Bank and obtain the ArCa Credit Card by presenting the following documents:
an identity document,
a social services number,
a reference from workplace confirming income, if you are applying for a credit line of AMD 500,000 or more.
After submitting the card and card account application at any branch of the Bank, the Card will be issued to you within a maximum of seven business days, and the Card activation will be completed within a maximum of one business day from the date of issuance of the Card.
The Bank also provides urgent issuance, reissuance, and replacement of the Card within 1 banking day. The service is available at all branches in the city of Yerevan; however, the Card may be ordered at any branch of the Bank. The service is available only for cards without a paper PIN code, in accordance with the tariffs in force at the Bank at the given time.
If the card and card account application is completed online, the Card order will be processed after mutual agreement between the Bank and you.
Your financial informant
The Card PIN code is provided according to the option selected by the cardholder when ordering the Card:
paper-based, in which case the PIN code is provided in a sealed envelope,
via SMS message, in which case a one-time six-digit code is sent to the phone number registered with the Bank for receiving SMS messages, which is used via an ATM to set a new PIN code.
Reissuance of cards is carried out by the 10th business day of the last month of the Card validity period.
The decision on card reissuance is made by the Bank, taking into account the volume of transactions performed with the Card, payments of the card service fee, and the funds available in the account, and in the case of cards with a credit line, also the number of overdue days.
The Card is closed within three business days after all transactions previously performed with the Card are reflected in the card account, provided that the account balance is sufficient to reflect the transactions performed with the Card and to collect the fees provided by the Bank’s tariffs for such transactions.
The Card may be closed only after all monetary obligations have been fulfilled.
If, upon submitting an application for suspension of the Card, the Card is not returned to the Bank, the cardholder bears full financial liability for transactions performed with the Card after suspension and until the expiration of the Card validity period that do not require authorization (verification of the right to perform the transaction).
The Card is seized by ATMs if:
after a cash withdrawal or balance inquiry transaction, the customer has not taken the Card from the ATM,
a communication failure of the ATM or another technical malfunction has occurred.
In case of seizure of the Bank’s Cards, if the customer visits the Bank within 3 business days with an identity document, the Card is returned to the customer by the branch that seized the Card, unless the customer expresses a wish to receive the Card from another branch.
In case of seizure of cards issued by another bank in Armenia, if the customer visits the Bank within 3 business days with an identity document, the Card is returned to the customer. If the cardholder does not appear, in accordance with the Bank’s procedures in force, the Card is transferred to the issuing bank.
In case of seizure of a foreign bank’s Card, if the cardholder visits the Bank within 1 business day with an identity document, the Card is returned to the cardholder. If the cardholder does not appear, in accordance with the Bank’s procedures in force, the Card is transferred to the issuing bank.
The Card may be unblocked only if the cardholder confirms verbally or in writing that the respective transactions were performed by them.
The Bank may unilaterally block the Card in the event of overdue obligations under the loan provided through the Card or other loans with the Bank, until the first business day following the day the overdue obligations are repaid, as well as in other cases defined by the Agreement or provided for by the legislation of the Republic of Armenia.
The Bank may block the Card without notifying the Cardholder if there is a risk of fraudulent transactions being carried out with the Card.
The Cardholder has the right to dispute a transaction performed with their Card within 55 (fifty-five) calendar days from the date of its execution.
The Bank provides the Cardholder with a reasoned response within a maximum of 90 (ninety) calendar days from the date of submission of the application.
If the transaction disputed by the Cardholder is a cash withdrawal transaction, it is subject to satisfaction by the Bank only if the ATM or the bank servicing the cash dispensing point acknowledges the fact of non-dispensing of cash.
If the transaction disputed by the Cardholder is a payment transaction, a payment made via the internet, or a payment made using Card details, it is subject to satisfaction by the Bank if, within the dispute resolution process provided for by the rules of the Payment System, the Bank recovers the amount of the disputed transaction from the servicing bank.
If, within the dispute resolution process provided for by the rules of the Payment System servicing the Card, the Bank decides not to continue the dispute resolution process, but the Cardholder wishes to proceed to the final stage of the dispute resolution process by applying to the arbitration committee of the respective Payment System, then the fees established for applying to the arbitration committee, as well as the expenses incurred by the Bank in case the Payment System renders a decision in favor of the other party, shall be reimbursed by the Cardholder.
The Bank is not liable for:
a) delayed, incorrect, or unperformed transactions caused by the fault of merchants and service points or the Payment System, or due to technical reasons beyond the Bank’s reasonable control,
b) failure of cash withdrawal or payment transactions carried out using funds not belonging to the Bank, if the Bank is not at fault for such failure,
c) unlawful transactions carried out using the Card or Card details, if this is not a result of the Bank’s failure to fulfill its obligations defined by the Agreement,
d) transactions carried out using the PIN code with a microprocessor (chip) card, if this is not a result of the Bank’s failure to fulfill its obligations defined by the Agreement,
e) transactions carried out via the internet, if this is not a result of the Bank’s failure to fulfill its obligations defined by the Agreement,
f) transactions carried out in violation of the security rules defined in the Agreement,
g) disputes arising between the Cardholder and merchants and service points,
h) disclosure of the account, PIN code, Card number, password, or other Card-related information to third parties for reasons beyond the Bank’s control.
Each month, the Bank informs the Cardholder about transactions performed with the Card during the previous month by providing a card account statement.
In case of non-fulfillment or improper fulfillment of obligations, information about the Cardholder shall be provided to the Credit Register of the Central Bank of the Republic of Armenia and to the ACRA credit bureau in accordance with the procedure defined by the legislation of the Republic of Armenia and the Bank’s internal legal acts.
