International transfers

Method: OUR

(Correspondent bank fees are paid by Acba bank OJSC.)

• For transfers of up to and including EUR 12,500: 0.2%, minimum AMD 9,000.

• For transfers exceeding EUR 12,500: 0.2%, minimum AMD 13,000, maximum AMD 75,000.

• Transfers to Turkey, Romania, and Bulgaria: 0.2%, minimum AMD 15,000, maximum AMD 75,000.

• Transfers to Belarus: 0.15%, minimum AMD 50,000, maximum AMD 100,000.

• Transfers to the Russian Federation: 0.15%, minimum AMD 125,000, maximum AMD 175,000.

Method: BEN

(The correspondent bank fee is deducted from the transferred amount.)

• 0.1%, minimum AMD 6,000, maximum AMD 60,000.

• Transfers to the Russian Federation and Belarus: 0.1%, minimum AMD 50,000, maximum AMD 100,000.

The purpose of the international transfer must be described in detail in the payment details. In addition to other supporting information (invoice, contract number, contract date), the product name in English and the product’s CN, HS, and Taric codes must be provided. For shipments, the name and code of the goods being transported and the country of origin and destination must also be specified. For services, the name/nature of the service must be indicated.

Transfers are carried out exclusively using the OUR method.

(The correspondent bank fee of Acba bank OJSC is paid by Acba bank OJSC.)

• 0.1%, minimum AMD 5,000, maximum AMD 30,000.

The Bank processes transfers in the following currencies:

GBP, CHF, AED, CNY

Method: OUR

(The correspondent bank fee of Acba bank OJSC is paid by Acba bank OJSC. Any potential expenses related to other intermediary bank(s) involved in executing the transfer will be deducted from the transferred amount.)

• 0.15%, minimum AMD 15,000, maximum AMD 75,000.

Method: BEN

(The correspondent bank fee is deducted from the transferred amount.)

• 0.1%, minimum AMD 6,000, maximum AMD 60,000.

For international transfers in GBP, CHF, and CNY, the purpose of the transfer must be described in detail in the payment details. In addition to other supporting information (invoice, contract number, contract date), the product name in English and the product’s CN, HS, and Taric codes must be provided. For shipments, the name and code of the goods being transported and the country of origin and destination must also be specified. For services, the name/nature of the service must be indicated.

• Transfers in USD or EUR: AMD 7,000.

• Transfers in RUR: AMD 3,000.

Urgent transfers are executed on the same business day if the paper payment order is submitted between 16:30 and 17:00. The urgent transfer service applies to transfers of up to USD 500,000 or EUR 500,000 and RUR 10 million. The urgent transfer fee is charged in addition to the Bank’s applicable transfer fees.

Correspondent accounts (Nostro) and Bank details

If you wish to receive a foreign-currency transfer from abroad, you need the details of the Bank’s correspondent account in the relevant currency.

Acba bank’s account number with the Central Bank of the Republic of Armenia: 103002102202

Bank Taxpayer Identification Number (TIN): 02520007 SWIFT: AGCAAM22

• International foreign-currency transfers generally take 1–3 banking days, depending on the number of banks involved in processing the transfer.

• Incoming transfers are credited to customers’ accounts free of charge.

• If a payment order cannot be executed successfully for reasons beyond the Bank’s control, the commission paid is non-refundable.

• When processing international foreign-currency transfers, the Bank may independently select the transfer route and intermediary bank, based on the banking information available to the Bank, without obtaining the customer’s prior consent.

• If the recipient (beneficiary) of a transfer cannot be identified, the correspondent bank returns the funds to the bank that initiated the transfer. The timeframes and conditions for returning funds depend on the internal procedures of the correspondent banks and the number of banks involved in processing the transfer. The Bank credits the returned funds to the bank account of the person who initiated the transfer. If the transfer was made without opening a bank account, the funds are returned to the person who initiated the transfer based on the passport details specified in the payment order.

• If a transfer is returned because of incorrect or incomplete information provided by the customer (for example, inaccurate bank details or a closed account), any expenses incurred by the banks involved in processing the transfer are borne by the customer.

• Since January 1, 2019, transfers to the United Arab Emirates must include a three-digit Transfer Purpose Code, depending on the purpose of the transfer. If this code is missing, the beneficiary bank may reject the transfer or charge additional fees.

• The Bank reserves the right not to execute an electronic payment order submitted by a customer if it is incomplete or improperly completed. All resulting expenses are borne by the customer.

• If the Bank considers a transaction suspicious in accordance with the legislation of the Republic of Armenia, it has the right to suspend or refuse to execute it, including refusing to establish a business relationship with the customer.

• The Bank and/or correspondent or intermediary banks may reject, suspend, or freeze a transaction and request additional information about the parties to the transfer or its purpose in accordance with their internal regulations and applicable international and domestic legislation. The Bank bears no responsibility for such actions. All resulting expenses are borne by the customer.

• If the customer requests clarification from a correspondent bank regarding transfer details, the customer is charged an amount in AMD equivalent to the commission charged by the correspondent bank.

• Where necessary, Acba bank offers the Guaranteed OUR service for transfers in USD. To prevent intermediary banks from making additional deductions from the transferred amount, an additional fee of AMD 10,000 per transfer is charged on top of the applicable commission.

• When foreign currency is converted into AMD and then received, Acba bank customers are not charged a cash withdrawal fee. If a customer receives a transfer credited non-cash in foreign currency and then withdraws the transferred amount in cash, a cash withdrawal fee applies.

• The Bank must provide a document confirming each transfer, specifying the transfer amount, currency, commission paid, and other details.

• If the beneficiary’s account details have been received only by email, customers are advised to contact the beneficiary through another communication channel to verify the account details and avoid fraud (see Security Rules).

Procedure for Delayed, Unexecuted, or Partially Executed Payments or Transfers

If a payment or transfer is delayed, not executed, or only partially executed by the Bank, the customer has the right to contact the Bank to request an appropriate investigation and resolution.

In such cases, the Bank acts in accordance with applicable legislation and its internal procedures, which may include:

• Investigating the reasons for the delay or non-execution of the transaction.

• Properly executing or restoring the payment or transfer.

• Compensating the consumer for any losses incurred, where necessary.

The timeframes for complaints and investigations, as well as the scope of the Bank’s liability, are determined by applicable legislation and the Bank’s internal regulations. The consumer is provided with a response within the established timeframes in accordance with the applicable procedures.

Detailed information on compensation for losses, the scope of liability, and the procedure for submitting relevant applications is available in the corresponding section of the website.

Procedure for Submitting Complaints Regarding Payments or Transfers

Consumers have the right to submit complaints concerning payments and/or transfers they have made, within the time limits established by applicable legislation and the Bank’s internal procedures.

Complaints may be submitted:

• At the Bank’s branches.

• Through the Bank’s official email address.

• Through other available communication channels.

The complaint-handling process follows the Bank’s established procedures, including receipt of the complaint, investigation, and provision of a response within the applicable timeframes.

Detailed information on the complaint submission procedure and applicable measures is available in the relevant section.

• Electronic payment orders submitted through the SWIFT system by 16:30 are executed on the same business day. Orders submitted after 16:30 or on non-business days are executed on the next business day.

• For transfers via SWIFT:
• Transfers in USD, EUR, or other foreign currencies: AMD 25,000.
• Transfers in RUR or GEL: AMD 10,000.
• If the transfer has not yet left the Bank, no fee is charged for amending or cancelling it.
• Corrections to transfer details and cancellation of a transfer are carried out, subject to the capabilities and timeframes of the sending and receiving banks, based on the customer’s written application and identity document. Under normal circumstances, this process may take 2–5 banking days
• If the person who initiated a transfer submits a cancellation request but the funds have already been paid or credited according to the inquiry results, the Bank cannot be held responsible for returning the funds.

For customer due diligence under the Law of the Republic of Armenia on Combating Money Laundering and Terrorist Financing, the Bank may request additional documents or information from the customer based on the Know Your Customer (KYC) principle and may also ask additional questions during verbal communication.

Under the agreement signed with the United States pursuant to the Foreign Account Tax Compliance Act (FATCA), the financial institution may collect additional information to determine whether you are a US taxpayer.

• Current transfer fees

• Previous transfer fees

ATTENTION:

SECURITY RULES

What should you do if you have a complaint?

Financial Assistant

www.fininfo.am

ATTENTION: "YOUR FINANCIAL INFORMANT" IS AN ELECTRONIC SYSTEM THAT MAKES IT EASY TO SEARCH FOR, COMPARE, AND CHOOSE THE MOST EFFECTIVE OPTION FOR INDIVIDUALS.

YOU HAVE THE RIGHT TO COMMUNICATE WITH THE FINANCIAL ORGANIZATION THROUGH YOUR PREFERRED METHOD, BY POSTAL OR ELECTRONIC MEANS. RECEIVING INFORMATION ELECTRONICALLY IS THE MOST CONVENIENT OPTION. IT IS AVAILABLE 24/7, FREE FROM THE RISK OF LOSING PAPER DOCUMENTATION AND ENSURES CONFIDENTIALITY.